Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.

Fuente: ERIC Institute of Education Sciences
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Bibliographic Details
Main Author: Mendelsohn, Jennifer
Format: Recurso educativo Open Access
Language:en
Published: 1997
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author Mendelsohn, Jennifer
author_facet Mendelsohn, Jennifer
Mendelsohn, Jennifer
collection Education Resources Information Center
contents Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study. Mendelsohn, Jennifer Academic Libraries Competence Expectation Higher Education Librarians Qualitative Research Reference Services User Satisfaction (Information) Users (Information) Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian and user; and a context created by time and morale. (PEN)
format Recurso educativo Open Access
id eric_EJ550890
institution ERIC Institute of Education Sciences
language en
publishDate 1997
record_format eric
spellingShingle Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
Mendelsohn, Jennifer
Academic Libraries
Competence
Expectation
Higher Education
Librarians
Qualitative Research
Reference Services
User Satisfaction (Information)
Users (Information)
Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study. Mendelsohn, Jennifer Academic Libraries Competence Expectation Higher Education Librarians Qualitative Research Reference Services User Satisfaction (Information) Users (Information) Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian and user; and a context created by time and morale. (PEN)
title Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
topic Academic Libraries
Competence
Expectation
Higher Education
Librarians
Qualitative Research
Reference Services
User Satisfaction (Information)
Users (Information)
url https://eric.ed.gov/?id=EJ550890