Measuring Service Quality: From Theory into Practice.
Fuente:
ERIC Institute of Education Sciences
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1997
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| _version_ | 1867180793863864320 |
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| author | Calvert, Philip J. |
| author_facet | Calvert, Philip J. Calvert, Philip J. |
| collection | Education Resources Information Center |
| contents | Measuring Service Quality: From Theory into Practice. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Higher Education Individual Needs Library Administration Library Research Library Services User Satisfaction (Information) Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage gap analysis. (PEN) |
| format | Recurso educativo Open Access |
| id | eric_EJ552512 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1997 |
| record_format | eric |
| spellingShingle | Measuring Service Quality: From Theory into Practice. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Higher Education Individual Needs Library Administration Library Research Library Services User Satisfaction (Information) Measuring Service Quality: From Theory into Practice. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Higher Education Individual Needs Library Administration Library Research Library Services User Satisfaction (Information) Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage gap analysis. (PEN) |
| title | Measuring Service Quality: From Theory into Practice. |
| topic | Academic Libraries Evaluation Methods Foreign Countries Higher Education Individual Needs Library Administration Library Research Library Services User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ552512 |