Measuring Service Quality: From Theory into Practice.
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Auteur principal: | Calvert, Philip J. |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1997
|
| Sujets: | |
| Accès en ligne: | |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
Managing Service Quality with the Balanced Scorecard.
par: Poll, Roswitha
Publié: (2001)
par: Poll, Roswitha
Publié: (2001)
Comparative Measurement of Book Availability in Academic Libraries.
par: Rehman, Sajjad Ur, et autres
Publié: (1993)
par: Rehman, Sajjad Ur, et autres
Publié: (1993)
The Stakeholder Approach to the Construction of Performance Measures.
par: Crawford, John C.
Publié: (1995)
par: Crawford, John C.
Publié: (1995)
Quality: New Directions in the Research.
par: Hernon, Peter
Publié: (2002)
par: Hernon, Peter
Publié: (2002)
Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
par: Carney, Stephen, et autres
Publié: (2007)
par: Carney, Stephen, et autres
Publié: (2007)
Report of the CACUL Working Group on Reference Statistics. Occasional Paper Series, No. 10.
par: Philipps, Jane
Publié: (1995)
par: Philipps, Jane
Publié: (1995)
Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
par: Schmidt, Janine B.
Publié: (1979)
par: Schmidt, Janine B.
Publié: (1979)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
par: Hiller, Steve
Publié: (2001)
par: Hiller, Steve
Publié: (2001)
Service Quality: A Concept not Fully Explored.
par: Hernon, Peter, et autres
Publié: (2001)
par: Hernon, Peter, et autres
Publié: (2001)
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
par: Phipps, Shelley
Publié: (2001)
par: Phipps, Shelley
Publié: (2001)
Self-Assessed Learning and User Satisfaction in Regional Campus Libraries
par: Kisby, Cynthia M.
Publié: (2011)
par: Kisby, Cynthia M.
Publié: (2011)
From Industry to Higher Education and Libraries: Building the Fast Response Library (FRL).
par: Apostolou, A. S., et autres
Publié: (1999)
par: Apostolou, A. S., et autres
Publié: (1999)
Guidelines for the Teaching of Marketing in the Training of Librarians, Documentalists, and Archivists.
par: Savard, Rejean
Publié: (1988)
par: Savard, Rejean
Publié: (1988)
Electronic Information Services and Bibliographic Retrieval Education Programs at King Fahd University of Petroleum and Minerals Library in Saudi Arabia.
par: Kanamugire, Athanase B.
Publié: (1996)
par: Kanamugire, Athanase B.
Publié: (1996)
Public Services Study. Final Report.
par: Snowhill, Lucia, et autres
Publié: (1986)
par: Snowhill, Lucia, et autres
Publié: (1986)
Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.
par: Martensen, Anne, et autres
Publié: (2003)
par: Martensen, Anne, et autres
Publié: (2003)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
"Open Relationships, De-Facto Marriages, or Shotgun Weddings?": The Convergence and Integration of Libraries and Computing/Information Technology Services within Australian Universities.
par: Sayers, Richard
Publié: (2001)
par: Sayers, Richard
Publié: (2001)
Performance Measures, Benchmarking and Value.
par: McGregor, Felicity
Publié: (2000)
par: McGregor, Felicity
Publié: (2000)
User Expectations in Higher Education Library Services in Nigeria: A Librarian's View.
par: Ononogbo, R. U.
Publié: (1994)
par: Ononogbo, R. U.
Publié: (1994)
Barriers and Enablers in Access Services: Evidence from the JUBILEE Project.
par: Gannon-Leary, Pat, et autres
Publié: (2002)
par: Gannon-Leary, Pat, et autres
Publié: (2002)
The Measurement and Evaluation of Reference Service.
par: Rothstein, Samuel
Publié: (1989)
par: Rothstein, Samuel
Publié: (1989)
Personalized Boutique Service: Critical to Academic Library Success?
par: Tilley, Elizabeth
Publié: (2013)
par: Tilley, Elizabeth
Publié: (2013)
How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
par: Thompson, Bruce, et autres
Publié: (2001)
par: Thompson, Bruce, et autres
Publié: (2001)
Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
par: Hults, Patricia, et autres
Publié: (1992)
par: Hults, Patricia, et autres
Publié: (1992)
A Review of the Literature on Assessment in Academic and Research Libraries, 2005 to August 2011
par: Hufford, Jon R.
Publié: (2013)
par: Hufford, Jon R.
Publié: (2013)
Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model
par: Garibay, Cecilia, et autres
Publié: (2010)
par: Garibay, Cecilia, et autres
Publié: (2010)
Surveying Service Quality within University Libraries.
par: Calvert, Philip J., et autres
Publié: (1997)
par: Calvert, Philip J., et autres
Publié: (1997)
Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
par: Twum, Kojo Kakra, et autres
Publié: (2022)
par: Twum, Kojo Kakra, et autres
Publié: (2022)
Fragebogen zur Benutzerforschung. (Questionnaire for a Library User Study.) Report UBTUW-85-009.
par: Oberhauser, Otto, et autres
Publié: (1985)
par: Oberhauser, Otto, et autres
Publié: (1985)
Internet Access and End-User Needs: Computer Use in an Academic Library.
par: Schwartz, Jennifer
Publié: (2002)
par: Schwartz, Jennifer
Publié: (2002)
Managing Academic Libraries in a Digital World: Institutional, Regional and National Developments in the UK.
par: Pinfield, Stephen
Publié: (2000)
par: Pinfield, Stephen
Publié: (2000)
Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services
par: Battley, Belinda, et autres
Publié: (2012)
par: Battley, Belinda, et autres
Publié: (2012)
User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
par: Perrault, Anna H., et autres
Publié: (1995)
par: Perrault, Anna H., et autres
Publié: (1995)
Scholars' Satisfaction with Digital Library Collection and Gaps in the Provision of Effective Information Resources and Services: A Pakistani Perspective
par: Khan, Amjid, et autres
Publié: (2014)
par: Khan, Amjid, et autres
Publié: (2014)
Measuring Service Quality at Yale University's Libraries.
par: Nitecki, Danuta A., et autres
Publié: (2000)
par: Nitecki, Danuta A., et autres
Publié: (2000)
User Surveys and Evaluation of Library Services. SPEC Kit #71.
Publié: (1981)
Publié: (1981)
Integration of an Online Search Service into the Reference Department.
par: Belanger, Sandra E., et autres
Publié: (1986)
par: Belanger, Sandra E., et autres
Publié: (1986)
Growing an Electronic Library: Resources, Utility, Marketing and Politics.
par: Dugdale, David, et autres
Publié: (2000)
par: Dugdale, David, et autres
Publié: (2000)
Using Document Availability Research in a Library Self-Study.
par: Hegg, Judith L.
Publié: (1987)
par: Hegg, Judith L.
Publié: (1987)
Documents similaires
-
Managing Service Quality with the Balanced Scorecard.
par: Poll, Roswitha
Publié: (2001) -
Comparative Measurement of Book Availability in Academic Libraries.
par: Rehman, Sajjad Ur, et autres
Publié: (1993) -
The Stakeholder Approach to the Construction of Performance Measures.
par: Crawford, John C.
Publié: (1995) -
Quality: New Directions in the Research.
par: Hernon, Peter
Publié: (2002) -
Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
par: Carney, Stephen, et autres
Publié: (2007)