Saved in:
| Main Author: | Calvert, Philip J. |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ552512 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)
by: Poll, Roswitha
Published: (2001)
Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993)
by: Rehman, Sajjad Ur, et al.
Published: (1993)
The Stakeholder Approach to the Construction of Performance Measures.
by: Crawford, John C.
Published: (1995)
by: Crawford, John C.
Published: (1995)
Quality: New Directions in the Research.
by: Hernon, Peter
Published: (2002)
by: Hernon, Peter
Published: (2002)
Report of the CACUL Working Group on Reference Statistics. Occasional Paper Series, No. 10.
by: Philipps, Jane
Published: (1995)
by: Philipps, Jane
Published: (1995)
Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
by: Carney, Stephen, et al.
Published: (2007)
by: Carney, Stephen, et al.
Published: (2007)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
by: Hiller, Steve
Published: (2001)
by: Hiller, Steve
Published: (2001)
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
by: Phipps, Shelley
Published: (2001)
by: Phipps, Shelley
Published: (2001)
Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
by: Schmidt, Janine B.
Published: (1979)
by: Schmidt, Janine B.
Published: (1979)
From Industry to Higher Education and Libraries: Building the Fast Response Library (FRL).
by: Apostolou, A. S., et al.
Published: (1999)
by: Apostolou, A. S., et al.
Published: (1999)
Electronic Information Services and Bibliographic Retrieval Education Programs at King Fahd University of Petroleum and Minerals Library in Saudi Arabia.
by: Kanamugire, Athanase B.
Published: (1996)
by: Kanamugire, Athanase B.
Published: (1996)
Self-Assessed Learning and User Satisfaction in Regional Campus Libraries
by: Kisby, Cynthia M.
Published: (2011)
by: Kisby, Cynthia M.
Published: (2011)
Guidelines for the Teaching of Marketing in the Training of Librarians, Documentalists, and Archivists.
by: Savard, Rejean
Published: (1988)
by: Savard, Rejean
Published: (1988)
Service Quality: A Concept not Fully Explored.
by: Hernon, Peter, et al.
Published: (2001)
by: Hernon, Peter, et al.
Published: (2001)
Public Services Study. Final Report.
by: Snowhill, Lucia, et al.
Published: (1986)
by: Snowhill, Lucia, et al.
Published: (1986)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)
by: Andaleeb, Syed Saad, et al.
Published: (1998)
Performance Measures, Benchmarking and Value.
by: McGregor, Felicity
Published: (2000)
by: McGregor, Felicity
Published: (2000)
User Expectations in Higher Education Library Services in Nigeria: A Librarian's View.
by: Ononogbo, R. U.
Published: (1994)
by: Ononogbo, R. U.
Published: (1994)
Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.
by: Martensen, Anne, et al.
Published: (2003)
by: Martensen, Anne, et al.
Published: (2003)
Barriers and Enablers in Access Services: Evidence from the JUBILEE Project.
by: Gannon-Leary, Pat, et al.
Published: (2002)
by: Gannon-Leary, Pat, et al.
Published: (2002)
A Review of the Literature on Assessment in Academic and Research Libraries, 2005 to August 2011
by: Hufford, Jon R.
Published: (2013)
by: Hufford, Jon R.
Published: (2013)
Fragebogen zur Benutzerforschung. (Questionnaire for a Library User Study.) Report UBTUW-85-009.
by: Oberhauser, Otto, et al.
Published: (1985)
by: Oberhauser, Otto, et al.
Published: (1985)
Personalized Boutique Service: Critical to Academic Library Success?
by: Tilley, Elizabeth
Published: (2013)
by: Tilley, Elizabeth
Published: (2013)
Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
by: Hults, Patricia, et al.
Published: (1992)
by: Hults, Patricia, et al.
Published: (1992)
"Open Relationships, De-Facto Marriages, or Shotgun Weddings?": The Convergence and Integration of Libraries and Computing/Information Technology Services within Australian Universities.
by: Sayers, Richard
Published: (2001)
by: Sayers, Richard
Published: (2001)
Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model
by: Garibay, Cecilia, et al.
Published: (2010)
by: Garibay, Cecilia, et al.
Published: (2010)
Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services
by: Battley, Belinda, et al.
Published: (2012)
by: Battley, Belinda, et al.
Published: (2012)
Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
by: Twum, Kojo Kakra, et al.
Published: (2022)
by: Twum, Kojo Kakra, et al.
Published: (2022)
How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
by: Thompson, Bruce, et al.
Published: (2001)
by: Thompson, Bruce, et al.
Published: (2001)
The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)
by: Rothstein, Samuel
Published: (1989)
Managing Academic Libraries in a Digital World: Institutional, Regional and National Developments in the UK.
by: Pinfield, Stephen
Published: (2000)
by: Pinfield, Stephen
Published: (2000)
Information Literacy for Advanced Users: A German Perspective
by: Kohl-Frey, Oliver
Published: (2007)
by: Kohl-Frey, Oliver
Published: (2007)
Internet Access and End-User Needs: Computer Use in an Academic Library.
by: Schwartz, Jennifer
Published: (2002)
by: Schwartz, Jennifer
Published: (2002)
Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.
by: Westbrook, Lynn, et al.
Published: (1993)
by: Westbrook, Lynn, et al.
Published: (1993)
Surveying Service Quality within University Libraries.
by: Calvert, Philip J., et al.
Published: (1997)
by: Calvert, Philip J., et al.
Published: (1997)
Integration of an Online Search Service into the Reference Department.
by: Belanger, Sandra E., et al.
Published: (1986)
by: Belanger, Sandra E., et al.
Published: (1986)
ICT and Marketing Challenges in Latin American Libraries.
by: Feria, Lourdes
Published: (2000)
by: Feria, Lourdes
Published: (2000)
User Statistics and Studies. SPEC Kit 25.
Published: (1976)
Published: (1976)
User Surveys and Evaluation of Library Services. SPEC Kit #71.
Published: (1981)
Published: (1981)
Management of Professional Time and Multiple Responsibilities in a Subject-Centered Academic Library.
by: Jenda, Claudine Arnold
Published: (1994)
by: Jenda, Claudine Arnold
Published: (1994)
Similar Items
-
Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001) -
Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993) -
The Stakeholder Approach to the Construction of Performance Measures.
by: Crawford, John C.
Published: (1995) -
Quality: New Directions in the Research.
by: Hernon, Peter
Published: (2002) -
Report of the CACUL Working Group on Reference Statistics. Occasional Paper Series, No. 10.
by: Philipps, Jane
Published: (1995)