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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ552512 |
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Table of Contents:
- Measuring Service Quality: From Theory into Practice. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Higher Education Individual Needs Library Administration Library Research Library Services User Satisfaction (Information) Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage gap analysis. (PEN)