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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ554260 |
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Table of Contents:
- Finding the ILL Load Balance: Quality and Quantity in the 1990's. Harer, John B. Robbins, Rachel Interlibrary Loans Libraries Library Administration Library Circulation Models Shared Library Resources Total Quality Management User Satisfaction (Information) The desire for load leveling in interlibrary loans arises from a concern for fairness most often expressed by net lending institutions, libraries that lend more than they borrow. This article examines interlibrary loans; strategies for load leveling; and "best lending partner," a total quality management model for load leveling. (PEN)