Adapting Service Quality Concepts to Academic Libraries.
Fuente:
ERIC Institute of Education Sciences
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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1997
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| _version_ | 1867180746618175488 |
|---|---|
| author | Quinn, Brian |
| author_facet | Quinn, Brian Quinn, Brian |
| collection | Education Resources Information Center |
| contents | Adapting Service Quality Concepts to Academic Libraries. Quinn, Brian Academic Libraries Document Delivery Higher Education Information Services Library Collection Development Library Development Library Services Models Quality Control Reference Services User Needs (Information) Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ555863 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1997 |
| record_format | eric |
| spellingShingle | Adapting Service Quality Concepts to Academic Libraries. Quinn, Brian Academic Libraries Document Delivery Higher Education Information Services Library Collection Development Library Development Library Services Models Quality Control Reference Services User Needs (Information) Adapting Service Quality Concepts to Academic Libraries. Quinn, Brian Academic Libraries Document Delivery Higher Education Information Services Library Collection Development Library Development Library Services Models Quality Control Reference Services User Needs (Information) Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF) |
| title | Adapting Service Quality Concepts to Academic Libraries. |
| topic | Academic Libraries Document Delivery Higher Education Information Services Library Collection Development Library Development Library Services Models Quality Control Reference Services User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ555863 |