Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ555863 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Adapting Service Quality Concepts to Academic Libraries. Quinn, Brian Academic Libraries Document Delivery Higher Education Information Services Library Collection Development Library Development Library Services Models Quality Control Reference Services User Needs (Information) Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)