Surveying Service Quality within University Libraries.
Fuente:
ERIC Institute of Education Sciences
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| Auteurs principaux: | , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1997
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| Sujets: | |
| Accès en ligne: | |
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| _version_ | 1867181219189358592 |
|---|---|
| author | Calvert, Philip J. Hernon, Peter |
| author_facet | Calvert, Philip J. Hernon, Peter Calvert, Philip J. Hernon, Peter |
| collection | Education Resources Information Center |
| contents | Surveying Service Quality within University Libraries. Calvert, Philip J. Hernon, Peter Academic Libraries Evaluation Criteria Foreign Countries Higher Education Information Services Library Research Library Services Program Effectiveness Quality Control Questionnaires Reference Services Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ555868 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1997 |
| record_format | eric |
| spellingShingle | Surveying Service Quality within University Libraries. Calvert, Philip J. Hernon, Peter Academic Libraries Evaluation Criteria Foreign Countries Higher Education Information Services Library Research Library Services Program Effectiveness Quality Control Questionnaires Reference Services Surveying Service Quality within University Libraries. Calvert, Philip J. Hernon, Peter Academic Libraries Evaluation Criteria Foreign Countries Higher Education Information Services Library Research Library Services Program Effectiveness Quality Control Questionnaires Reference Services Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF) |
| title | Surveying Service Quality within University Libraries. |
| topic | Academic Libraries Evaluation Criteria Foreign Countries Higher Education Information Services Library Research Library Services Program Effectiveness Quality Control Questionnaires Reference Services |
| url | https://eric.ed.gov/?id=EJ555868 |