Gespeichert in:
| Hauptverfasser: | , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1997
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ555868 |
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Inhaltsangabe:
- Surveying Service Quality within University Libraries. Calvert, Philip J. Hernon, Peter Academic Libraries Evaluation Criteria Foreign Countries Higher Education Information Services Library Research Library Services Program Effectiveness Quality Control Questionnaires Reference Services Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)