APA (7th ed.) Citation

Hightower, C., Sih, J., & Tilghman, A. (1998). Recommendations for Benchmarking Web Site Usage among Academic Libraries.

Chicago Style (17th ed.) Citation

Hightower, Christy, Julie Sih, and Adam Tilghman. Recommendations for Benchmarking Web Site Usage Among Academic Libraries. 1998.

MLA (9th ed.) Citation

Hightower, Christy, et al. Recommendations for Benchmarking Web Site Usage Among Academic Libraries. 1998.