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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1997
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ559776 |
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Table des matières:
- Indispensable or Indifferent? The Reality of Information Service Performance Measurement at UNSW Library. D'Avigdor, Richard Academic Libraries Foreign Countries Higher Education Information Services Library Services Performance Factors Discusses practical aspects of measuring service performance in academic libraries. Outlines the local indicators developed and used in a library at the University of New South Wales. Lists quantitative and qualitative measures of information service used and proposes a meta-indicator that relates the resources needed to develop and maintain these indicators to the overall library effort in producing the services measured. (Author/AEF)