Saved in:
| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ564227 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Studying the Value of Library and Information Services. Part II: Methodology and Taxonomy. Kantor, Paul B. Saracevic, Tefko Classification Information Services Library Research Library Services Methods Use Studies User Satisfaction (Information) Values The second of two parts, this article develops a taxonomy of value-in-use for library and information services based on user assessments and proposes methods and instruments for similar studies of library and information services in general. Divides value of services into three classes: reasons for use; quality of interaction; and worth, benefits or implications of results. (PEN)