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Explaining User Satisfaction with Academic Libraries: Strategic Implications.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Andaleeb, Syed Saad, Simmonds, Patience L.
Format:	Recurso educativo Open Access
Language:	en
Published:	1998
Subjects:	Academic Libraries Evaluation Criteria Evaluation Methods Higher Education Information Services Information Sources Library Services Models Student Surveys User Needs (Information) User Satisfaction (Information)
Online Access:	Acceder al recurso
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author	Andaleeb, Syed Saad Simmonds, Patience L.
author_facet	Andaleeb, Syed Saad Simmonds, Patience L. Andaleeb, Syed Saad Simmonds, Patience L.
collection	Education Resources Information Center
contents	Explaining User Satisfaction with Academic Libraries: Strategic Implications. Andaleeb, Syed Saad Simmonds, Patience L. Academic Libraries Evaluation Criteria Evaluation Methods Higher Education Information Services Information Sources Library Services Models Student Surveys User Needs (Information) User Satisfaction (Information) Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show results. (AEF)
format	Recurso educativo Open Access
id	eric_EJ564307
institution	ERIC Institute of Education Sciences
language	en
publishDate	1998
record_format	eric
spellingShingle	Explaining User Satisfaction with Academic Libraries: Strategic Implications. Andaleeb, Syed Saad Simmonds, Patience L. Academic Libraries Evaluation Criteria Evaluation Methods Higher Education Information Services Information Sources Library Services Models Student Surveys User Needs (Information) User Satisfaction (Information) Explaining User Satisfaction with Academic Libraries: Strategic Implications. Andaleeb, Syed Saad Simmonds, Patience L. Academic Libraries Evaluation Criteria Evaluation Methods Higher Education Information Services Information Sources Library Services Models Student Surveys User Needs (Information) User Satisfaction (Information) Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show results. (AEF)
title	Explaining User Satisfaction with Academic Libraries: Strategic Implications.
topic	Academic Libraries Evaluation Criteria Evaluation Methods Higher Education Information Services Information Sources Library Services Models Student Surveys User Needs (Information) User Satisfaction (Information)
url	https://eric.ed.gov/?id=EJ564307