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Quality Management and Building Government Information Services.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Farrell, Maggie
Format:	Recurso educativo Open Access
Language:	en
Published:	1998
Subjects:	Depository Libraries Evaluation Needs Government Publications Information Dissemination Information Technology Library Administration Library Role Library Services Quality Control Reference Services User Needs (Information) User Satisfaction (Information)
Online Access:	Acceder al recurso
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author	Farrell, Maggie
author_facet	Farrell, Maggie Farrell, Maggie
collection	Education Resources Information Center
contents	Quality Management and Building Government Information Services. Farrell, Maggie Depository Libraries Evaluation Needs Government Publications Information Dissemination Information Technology Library Administration Library Role Library Services Quality Control Reference Services User Needs (Information) User Satisfaction (Information) Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)
format	Recurso educativo Open Access
id	eric_EJ565501
institution	ERIC Institute of Education Sciences
language	en
publishDate	1998
record_format	eric
spellingShingle	Quality Management and Building Government Information Services. Farrell, Maggie Depository Libraries Evaluation Needs Government Publications Information Dissemination Information Technology Library Administration Library Role Library Services Quality Control Reference Services User Needs (Information) User Satisfaction (Information) Quality Management and Building Government Information Services. Farrell, Maggie Depository Libraries Evaluation Needs Government Publications Information Dissemination Information Technology Library Administration Library Role Library Services Quality Control Reference Services User Needs (Information) User Satisfaction (Information) Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)
title	Quality Management and Building Government Information Services.
topic	Depository Libraries Evaluation Needs Government Publications Information Dissemination Information Technology Library Administration Library Role Library Services Quality Control Reference Services User Needs (Information) User Satisfaction (Information)
url	https://eric.ed.gov/?id=EJ565501