Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1998
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ565501 |
| Etiquetas: |
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Tabla de Contenidos:
- Quality Management and Building Government Information Services. Farrell, Maggie Depository Libraries Evaluation Needs Government Publications Information Dissemination Information Technology Library Administration Library Role Library Services Quality Control Reference Services User Needs (Information) User Satisfaction (Information) Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)