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Auteurs principaux: Eckwright, Gail Z., Pollastro, Mike, Hoskisson, Tam
Format: Recurso educativo Open Access
Langue:en
Publié: 1998
Sujets:
Accès en ligne:https://eric.ed.gov/?id=EJ567598
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author Eckwright, Gail Z.
Pollastro, Mike
Hoskisson, Tam
author_facet Eckwright, Gail Z.
Pollastro, Mike
Hoskisson, Tam
Eckwright, Gail Z.
Pollastro, Mike
Hoskisson, Tam
collection Education Resources Information Center
contents Reference Etiquette: A Guide to Excruciatingly Correct Behavior. Eckwright, Gail Z. Pollastro, Mike Hoskisson, Tam Employment Practices Guidelines Interaction Librarians Library Personnel Library Services Media Specialists Reference Services User Satisfaction (Information) Work Environment Presents suggestions for smooth and satisfying transactions between reference librarians and patrons, as well as for better collegial relationships. Highlights include: being prepared to help patrons; staying visible; serving "who's next"; working together and allowing for personal styles; making referrals; and using diplomacy while correcting colleagues. (AEF)
format Recurso educativo Open Access
id eric_EJ567598
institution ERIC Institute of Education Sciences
language en
publishDate 1998
record_format eric
spellingShingle Reference Etiquette: A Guide to Excruciatingly Correct Behavior.
Eckwright, Gail Z.
Pollastro, Mike
Hoskisson, Tam
Employment Practices
Guidelines
Interaction
Librarians
Library Personnel
Library Services
Media Specialists
Reference Services
User Satisfaction (Information)
Work Environment
Reference Etiquette: A Guide to Excruciatingly Correct Behavior. Eckwright, Gail Z. Pollastro, Mike Hoskisson, Tam Employment Practices Guidelines Interaction Librarians Library Personnel Library Services Media Specialists Reference Services User Satisfaction (Information) Work Environment Presents suggestions for smooth and satisfying transactions between reference librarians and patrons, as well as for better collegial relationships. Highlights include: being prepared to help patrons; staying visible; serving "who's next"; working together and allowing for personal styles; making referrals; and using diplomacy while correcting colleagues. (AEF)
title Reference Etiquette: A Guide to Excruciatingly Correct Behavior.
topic Employment Practices
Guidelines
Interaction
Librarians
Library Personnel
Library Services
Media Specialists
Reference Services
User Satisfaction (Information)
Work Environment
url https://eric.ed.gov/?id=EJ567598