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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1998
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ567598 |
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Table of Contents:
- Reference Etiquette: A Guide to Excruciatingly Correct Behavior. Eckwright, Gail Z. Pollastro, Mike Hoskisson, Tam Employment Practices Guidelines Interaction Librarians Library Personnel Library Services Media Specialists Reference Services User Satisfaction (Information) Work Environment Presents suggestions for smooth and satisfying transactions between reference librarians and patrons, as well as for better collegial relationships. Highlights include: being prepared to help patrons; staying visible; serving "who's next"; working together and allowing for personal styles; making referrals; and using diplomacy while correcting colleagues. (AEF)