Guardado en:
| Autores principales: | , , , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1997
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ567706 |
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- Tiered Reference Services: A Survey. Coleman, Vicki Hambric, Lynne Fos, Dorothy Ishaq, Fatimah Academic Libraries Databases Higher Education Library Research Library Services Online Systems Questionnaires Reference Services Surveys Use Studies User Needs (Information) User Satisfaction (Information) Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey questions. (PEN)