Eight Days a Week: The Art of Reference Desk Scheduling.
Fuente:
ERIC Institute of Education Sciences
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| Auteurs principaux: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1997
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| Sujets: | |
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| _version_ | 1867181190477250560 |
|---|---|
| author | Stelk, Roger Lu, Suping |
| author_facet | Stelk, Roger Lu, Suping Stelk, Roger Lu, Suping |
| collection | Education Resources Information Center |
| contents | Eight Days a Week: The Art of Reference Desk Scheduling. Stelk, Roger Lu, Suping Collegiality Conflict Resolution Librarians Libraries Library Policy Library Services Reference Services Scheduling Supervisor Supervisee Relationship Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management (negotiation and third-party intervention). (PEN) |
| format | Recurso educativo Open Access |
| id | eric_EJ567707 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1997 |
| record_format | eric |
| spellingShingle | Eight Days a Week: The Art of Reference Desk Scheduling. Stelk, Roger Lu, Suping Collegiality Conflict Resolution Librarians Libraries Library Policy Library Services Reference Services Scheduling Supervisor Supervisee Relationship Eight Days a Week: The Art of Reference Desk Scheduling. Stelk, Roger Lu, Suping Collegiality Conflict Resolution Librarians Libraries Library Policy Library Services Reference Services Scheduling Supervisor Supervisee Relationship Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management (negotiation and third-party intervention). (PEN) |
| title | Eight Days a Week: The Art of Reference Desk Scheduling. |
| topic | Collegiality Conflict Resolution Librarians Libraries Library Policy Library Services Reference Services Scheduling Supervisor Supervisee Relationship |
| url | https://eric.ed.gov/?id=EJ567707 |