Gespeichert in:
| Hauptverfasser: | , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1998
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ572100 |
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Inhaltsangabe:
- Using the Baldrige Criteria To Assess Quality in Libraries. Ashar, Hanna Geiger, Sharon Academic Libraries Evaluation Criteria Evaluation Methods Leadership Library Development Library Services Program Effectiveness Public Libraries Quality Control School Libraries Total Quality Management The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment tool for public, school, and academic libraries is suggested based on these categories. The Quality Assessment Questionnaire is included. (AEF)