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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1998
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ572250 |
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Table of Contents:
- From the Other Side of the Reference Desk: A Focus Group Study. Massey-Burzio, Virginia Academic Libraries Feedback Information Seeking Librarian Attitudes Library Development Library Research Library Services Reference Services Research Libraries Use Studies User Needs (Information) User Satisfaction (Information) Users (Information) A study of how patrons think and behave as they seek information at a major research library (Johns Hopkins University) reveals the need to provide the kinds of services and programs that meet the actual needs and preferences of patrons. Focusing on what librarians think is needed can result in poor service. (Author)