Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision To Initiate a Reference Encounter.

Fuente: ERIC Institute of Education Sciences
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Auteur principal: Radford, Marie L.
Format: Recurso educativo Open Access
Langue:en
Publié: 1998
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author Radford, Marie L.
author_facet Radford, Marie L.
Radford, Marie L.
collection Education Resources Information Center
contents Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision To Initiate a Reference Encounter. Radford, Marie L. Academic Libraries Higher Education Hypothesis Testing Librarians Library Services Metaphors Naturalistic Observation Nonverbal Communication Reference Services Users (Information) This naturalistic study examined the role of nonverbal communication in the academic library. The decision to approach or not approach a reference librarian was studied through the use of Mehrabian's immediacy metaphor, and it was hypothesized that the nonverbal behavior of the librarian is related to the user's decision. Contains 53 references. (Author/LRW)
format Recurso educativo Open Access
id eric_EJ573970
institution ERIC Institute of Education Sciences
language en
publishDate 1998
record_format eric
spellingShingle Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision To Initiate a Reference Encounter.
Radford, Marie L.
Academic Libraries
Higher Education
Hypothesis Testing
Librarians
Library Services
Metaphors
Naturalistic Observation
Nonverbal Communication
Reference Services
Users (Information)
Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision To Initiate a Reference Encounter. Radford, Marie L. Academic Libraries Higher Education Hypothesis Testing Librarians Library Services Metaphors Naturalistic Observation Nonverbal Communication Reference Services Users (Information) This naturalistic study examined the role of nonverbal communication in the academic library. The decision to approach or not approach a reference librarian was studied through the use of Mehrabian's immediacy metaphor, and it was hypothesized that the nonverbal behavior of the librarian is related to the user's decision. Contains 53 references. (Author/LRW)
title Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision To Initiate a Reference Encounter.
topic Academic Libraries
Higher Education
Hypothesis Testing
Librarians
Library Services
Metaphors
Naturalistic Observation
Nonverbal Communication
Reference Services
Users (Information)
url https://eric.ed.gov/?id=EJ573970