APA (7th ed.) Citation

Larson, C. A. (1998). Customers First: Using Process Improvement To Improve Service Quality and Efficiency.

Chicago Style (17th ed.) Citation

Larson, Catherine A. Customers First: Using Process Improvement To Improve Service Quality and Efficiency. 1998.

MLA (9th ed.) Citation

Larson, Catherine A. Customers First: Using Process Improvement To Improve Service Quality and Efficiency. 1998.

Warning: These citations may not always be 100% accurate.