Assessing Time Spent on Reference Questions at an Urban University Library.
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1998
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| _version_ | 1867181260780077056 |
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| author | Spencer, John S. Dorsey, Luene |
| author_facet | Spencer, John S. Dorsey, Luene Spencer, John S. Dorsey, Luene |
| collection | Education Resources Information Center |
| contents | Assessing Time Spent on Reference Questions at an Urban University Library. Spencer, John S. Dorsey, Luene Academic Libraries College Students Higher Education Library Services Reference Services Researchers User Needs (Information) Results of a study conducted at Arizona State University West revealed that nearly 36% of reference questions asked were from non-affiliated patrons and approximately 70% took five minutes or less to answer. While longer questions took a disproportionate amount of time, this study shows that the time spent answering affiliated and non-affiliated questions is proportionate. (Author/AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ577840 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1998 |
| record_format | eric |
| spellingShingle | Assessing Time Spent on Reference Questions at an Urban University Library. Spencer, John S. Dorsey, Luene Academic Libraries College Students Higher Education Library Services Reference Services Researchers User Needs (Information) Assessing Time Spent on Reference Questions at an Urban University Library. Spencer, John S. Dorsey, Luene Academic Libraries College Students Higher Education Library Services Reference Services Researchers User Needs (Information) Results of a study conducted at Arizona State University West revealed that nearly 36% of reference questions asked were from non-affiliated patrons and approximately 70% took five minutes or less to answer. While longer questions took a disproportionate amount of time, this study shows that the time spent answering affiliated and non-affiliated questions is proportionate. (Author/AEF) |
| title | Assessing Time Spent on Reference Questions at an Urban University Library. |
| topic | Academic Libraries College Students Higher Education Library Services Reference Services Researchers User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ577840 |