Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1998
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ577840 |
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Inhaltsangabe:
- Assessing Time Spent on Reference Questions at an Urban University Library. Spencer, John S. Dorsey, Luene Academic Libraries College Students Higher Education Library Services Reference Services Researchers User Needs (Information) Results of a study conducted at Arizona State University West revealed that nearly 36% of reference questions asked were from non-affiliated patrons and approximately 70% took five minutes or less to answer. While longer questions took a disproportionate amount of time, this study shows that the time spent answering affiliated and non-affiliated questions is proportionate. (Author/AEF)