A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries.
Fuente:
ERIC Institute of Education Sciences
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| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1998
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867181610772725761 |
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| author | Calvert, Philip J. |
| author_facet | Calvert, Philip J. Calvert, Philip J. |
| collection | Education Resources Information Center |
| contents | A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Information Services Librarian Attitudes Library Services Program Evaluation Quality Control Surveys Total Quality Management An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A service-quality survey is appended. (Author/AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ577841 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1998 |
| record_format | eric |
| spellingShingle | A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Information Services Librarian Attitudes Library Services Program Evaluation Quality Control Surveys Total Quality Management A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Information Services Librarian Attitudes Library Services Program Evaluation Quality Control Surveys Total Quality Management An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A service-quality survey is appended. (Author/AEF) |
| title | A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries. |
| topic | Academic Libraries Evaluation Methods Foreign Countries Information Services Librarian Attitudes Library Services Program Evaluation Quality Control Surveys Total Quality Management |
| url | https://eric.ed.gov/?id=EJ577841 |