:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Author:	Calvert, Philip J.
Format:	Recurso educativo Open Access
Language:	en
Published:	1998
Subjects:	Academic Libraries Evaluation Methods Foreign Countries Information Services Librarian Attitudes Library Services Program Evaluation Quality Control Surveys Total Quality Management
Online Access:	https://eric.ed.gov/?id=EJ577841
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Performance Appraisal in an Academic Library: A Case Study.
by: George, Verna E.
Published: (1995)

Surveying Service Quality within University Libraries.
by: Calvert, Philip J., et al.
Published: (1997)

Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality.
by: Coleman, Vicki, et al.
Published: (1997)

How Well Are We Doing? Common Themes and Possible Solutions in Academic Libraries.
by: Morgan, Steve
Published: (1995)

Developing a Checklist for Qualitative Evaluation of Service Charters in Academic Libraries
by: Pinto, Maria
Published: (2008)

Using the Baldrige Criteria To Assess Quality in Libraries.
by: Ashar, Hanna, et al.
Published: (1998)

Pioneers in the Wild West: Managing Data Collections
by: Hogenboom, Karen, et al.
Published: (2017)

Benchmarking and Its Relevance to the Library and Information Sector. Interim Findings of "Best Practice Benchmarking in the Library and Information Sector," a British Library Research and Development Department Project.
by: Kinnell, Margaret, et al.
Published: (1995)

University Libraries
by: Roberts, Norman
Published: (1971)

Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)

Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience. Contemporary Studies in Information Management, Policies, and Services.
by: Dilevko, Juris
Published: (2000)

Awareness of Research Data Management Services at Academic Libraries in Jordan: Roles, Responsibilities and Challenges
by: Hamad, Faten, et al.
Published: (2021)

Quality Management and Self Assessment Tools for Public Libraries.
by: Evans, Margaret Kinnell
Published: (2000)

IFLA General Conference, 1990. Division of General Research Libraries: Open Forum; Section of National Libraries; Section of University Libraries and Other General Research Libraries; Section of Parliamentary Libraries. Booklet 1.
Published: (1990)

Quality Management in Libraries.
by: Brophy, Peter
Published: (1995)

Reference Service Statistics & Assessment. SPEC Kit.
by: Novotny, Eric, Comp.
Published: (2002)

Use of the Internet for Reference Services in Malaysian Academic Libraries.
by: Abdoulaye, Kaba, et al.
Published: (2000)

The Position of Children's Librarian: Exploring the Territory.
by: Poston-Anderson, Barbara
Published: (1993)

The Development of Self-Assessment Tool-Kits for the Library and Information Sector.
by: Jones, Kathryn, et al.
Published: (2000)

Quality Management and Public Library Services.
by: Usherwood, Bob
Published: (1995)

Determining Our Worth, Communicating Our Value.
by: Marshall, Joanne Gard
Published: (2000)

Bridging the Gulf: Mixed Methods and Library Service Evaluation
by: Haynes, Abby
Published: (2004)

Further Dimensions of Public Library Effectiveness II: The Second Stage of the New Zealand Study.
by: Calvert, Philip J., et al.
Published: (1994)

Integrated 'One-Stop' Support for Student Success: Recommendations from a Regional University Case Study
by: Power, Emma, et al.
Published: (2020)

Models of Reference Services in Australian Academic Libraries
by: Burke, Liz
Published: (2008)

Student Involvement for Student Success: Student Staff in the Learning Commons
by: Mitchell, Julie, et al.
Published: (2014)

Using Quality Concepts to Improve Reference Services.
by: Brown, Janet Dagenais
Published: (1994)

The University of Texas at Arlington's Virtual Reference Service: An Evaluation by the Reference Staff
by: Casebier, Katherine D.
Published: (2006)

Library Performance Measurement in the UK and Ireland
by: Stanley, Tracey, et al.
Published: (2009)

Services for Student Well-Being in Academic Libraries: Three Challenges
by: Cox, Andrew M., et al.
Published: (2021)

Using the Contingent Valuation Method for Dollar Valuations of Library Services
by: Hider, Philip
Published: (2008)

The Role of the Acquisitions Librarian in Electronic Resources Management
by: Pomerantz, Sarah B.
Published: (2010)

Customer-Service Training in Academic Libraries.
by: Arthur, Gwen
Published: (1994)

A Collaborative Model for School and Program Evaluation: Lethbridge School District No. 51.
Published: (1993)

Appraisal Practices in University Special Collections
by: III James Donald Faulkner
Published: (2024)

Beyond Efficacy: The Exemplar Librarian as a New Approach to Reference Evaluation.
by: Quinn, Brian
Published: (1994)

Learning Electronic Reference Resources: A Team-Learning Project for Reference Staff.
by: Mendelsohn, Jennifer
Published: (1999)

The Quality Movement in Australian University Libraries.
by: Williamson, Vicki, et al.
Published: (1996)

Using Assessment Criteria To Determine Library Quality.
by: Dow, Ronald F.
Published: (1998)

Bibliographic Instruction: The Views of Academic, Special, and Public Librarians.
by: Harris, Roma M.
Published: (1992)