Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1998
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ577841 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries. Calvert, Philip J. Academic Libraries Evaluation Methods Foreign Countries Information Services Librarian Attitudes Library Services Program Evaluation Quality Control Surveys Total Quality Management An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A service-quality survey is appended. (Author/AEF)