Quest Line (Telephone Reference): A Different Approach to Reference Service.
Fuente:
ERIC Institute of Education Sciences
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1998
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| _version_ | 1867181161003876353 |
|---|---|
| author | Tour, Debra E. |
| author_facet | Tour, Debra E. Tour, Debra E. |
| collection | Education Resources Information Center |
| contents | Quest Line (Telephone Reference): A Different Approach to Reference Service. Tour, Debra E. Databases Flow Charts Library Services Program Descriptions Program Implementation Public Libraries Reference Services Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN) |
| format | Recurso educativo Open Access |
| id | eric_EJ577871 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1998 |
| record_format | eric |
| spellingShingle | Quest Line (Telephone Reference): A Different Approach to Reference Service. Tour, Debra E. Databases Flow Charts Library Services Program Descriptions Program Implementation Public Libraries Reference Services Quest Line (Telephone Reference): A Different Approach to Reference Service. Tour, Debra E. Databases Flow Charts Library Services Program Descriptions Program Implementation Public Libraries Reference Services Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN) |
| title | Quest Line (Telephone Reference): A Different Approach to Reference Service. |
| topic | Databases Flow Charts Library Services Program Descriptions Program Implementation Public Libraries Reference Services |
| url | https://eric.ed.gov/?id=EJ577871 |