Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1998
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ577871 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Quest Line (Telephone Reference): A Different Approach to Reference Service. Tour, Debra E. Databases Flow Charts Library Services Program Descriptions Program Implementation Public Libraries Reference Services Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)