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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1998
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ580189 |
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Table des matières:
- Online Services to AT&T Employees. Brown-Woodson, Ina A. Change Corporate Libraries Electronic Libraries Evaluation Methods Information Services Library Personnel Online Systems User Needs (Information) Users (Information) Vendors Discusses the stages of transformation that occurred in AT&T's information services and how end-users participated in the process. Topics include moving from traditional to electronic services; users' needs and expectations; library staff; vendor partnerships for outsourced services; and evaluating service quality. (Author/LRW)