Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.

Fuente: ERIC Institute of Education Sciences
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Hauptverfasser: Harless, David W., Allen, Frank R.
Format: Recurso educativo Open Access
Sprache:en
Veröffentlicht: 1999
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author Harless, David W.
Allen, Frank R.
author_facet Harless, David W.
Allen, Frank R.
Harless, David W.
Allen, Frank R.
collection Education Resources Information Center
contents Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library. Harless, David W. Allen, Frank R. Academic Libraries Higher Education Library Services Library Surveys Measurement Techniques Reference Services User Satisfaction (Information) Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)
format Recurso educativo Open Access
id eric_EJ582320
institution ERIC Institute of Education Sciences
language en
publishDate 1999
record_format eric
spellingShingle Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
Harless, David W.
Allen, Frank R.
Academic Libraries
Higher Education
Library Services
Library Surveys
Measurement Techniques
Reference Services
User Satisfaction (Information)
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library. Harless, David W. Allen, Frank R. Academic Libraries Higher Education Library Services Library Surveys Measurement Techniques Reference Services User Satisfaction (Information) Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)
title Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
topic Academic Libraries
Higher Education
Library Services
Library Surveys
Measurement Techniques
Reference Services
User Satisfaction (Information)
url https://eric.ed.gov/?id=EJ582320