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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ582320 |
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Table of Contents:
- Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library. Harless, David W. Allen, Frank R. Academic Libraries Higher Education Library Services Library Surveys Measurement Techniques Reference Services User Satisfaction (Information) Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)