Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1999
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| Accesso online: | |
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| _version_ | 1867180584417099776 |
|---|---|
| author | Orenstein, David |
| author_facet | Orenstein, David Orenstein, David |
| collection | Education Resources Information Center |
| contents | Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations. Orenstein, David Change Strategies Communication (Thought Transfer) Cooperation Leadership Library Administration Library Personnel Library Services Organizational Climate Quality Control Teamwork Total Quality Management Training Trust (Psychology) User Needs (Information) User Satisfaction (Information) Users (Information) Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and attitudes, training, and leadership. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ586256 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1999 |
| record_format | eric |
| spellingShingle | Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations. Orenstein, David Change Strategies Communication (Thought Transfer) Cooperation Leadership Library Administration Library Personnel Library Services Organizational Climate Quality Control Teamwork Total Quality Management Training Trust (Psychology) User Needs (Information) User Satisfaction (Information) Users (Information) Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations. Orenstein, David Change Strategies Communication (Thought Transfer) Cooperation Leadership Library Administration Library Personnel Library Services Organizational Climate Quality Control Teamwork Total Quality Management Training Trust (Psychology) User Needs (Information) User Satisfaction (Information) Users (Information) Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and attitudes, training, and leadership. (LRW) |
| title | Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations. |
| topic | Change Strategies Communication (Thought Transfer) Cooperation Leadership Library Administration Library Personnel Library Services Organizational Climate Quality Control Teamwork Total Quality Management Training Trust (Psychology) User Needs (Information) User Satisfaction (Information) Users (Information) |
| url | https://eric.ed.gov/?id=EJ586256 |