Cover Image

Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Author:	Orenstein, David
Format:	Recurso educativo Open Access
Language:	en
Published:	1999
Subjects:	Change Strategies Communication (Thought Transfer) Cooperation Leadership Library Administration Library Personnel Library Services Organizational Climate Quality Control Teamwork Total Quality Management Training Trust (Psychology) User Needs (Information) User Satisfaction (Information) Users (Information)
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Total Quality Management and Servicing Users through Remote Access Technology.
by: DiMattia, Ernest A., Jr.
Published: (1993)

Total Quality Management in Information Services. Information Services Management Series.
by: St. Clair, Guy
Published: (1997)

Total Quality Management in Libraries: A Sourcebook.
by: O'Neil, Rosanna M., Comp.
Published: (1994)

Leadership in the Post-Hierarchical Library.
by: Sweeney, Richard T.
Published: (1994)

Customer Service: Another Side of TQM.
by: Sirkin, Arlene Farber
Published: (1993)

TQM Training; The Library Service Challenge.
by: Loney, Tim, et al.
Published: (1993)

Helping Teams Work: Lessons Learned from the University of Arizona Library Reorganization.
by: Diaz, Joseph R., et al.
Published: (1999)

Customer Expectations: Concepts and Reality for Academic Library Services.
by: Millson-Martula, Christopher, et al.
Published: (1995)

Changing Systems: Managing the Transition.
by: Saunders, Laverna M., et al.
Published: (1991)

Organizational Change and Leadership Styles.
by: Faerman, Sue R.
Published: (1993)

Quality Management and Building Government Information Services.
by: Farrell, Maggie
Published: (1998)

Understand, Identify, and Respond: The New Focus of Access Services
by: Rodriguez, Juan Carlos, et al.
Published: (2017)

Total Quality Management in Libraries, with Connie Merritt. [Videotape.]
Published: (1994)

Creating Partnerships: Forging a Chain of Service Quality.
by: Lynch, Richard, et al.
Published: (1993)

Choosing the Road Less Traveled: The North Suburban Library System Creates a Learning Organization.
by: Hayes, Jan, et al.
Published: (1999)

Putting "Service" into Library Staff Training: A Library Manager's Training Guide. LAMA Occasional Papers Series. A Patron-Centered Guide.
by: Bessler, Joanne M.
Published: (1994)

The ABCs of Collaborative Change: The Manager's Guide to Library Renewal.
by: Carson, Kerry David, et al.
Published: (1997)

Reorganizing the Clemson University Libraries.
by: Boykin, Joseph F., Jr., et al.
Published: (1993)

The Role of Empathy in Managerial Communication.
by: Johnson, Peggy
Published: (1988)

Unmediated and Mediated Information Searching in the Public Library.
by: Nordlie, Ragnar
Published: (1996)

Managing Technological Change in Libraries and Information Services.
by: Klobas, Jane E.
Published: (1990)

Library Services to Disabled Students: Outreach and Education.
by: Lenn, Katy
Published: (1996)

Integration of an Online Search Service into the Reference Department.
by: Belanger, Sandra E., et al.
Published: (1986)

Leadership in a Major Science-Engineering Library: Social and Political Factors and the Need to Communicate.
by: Frank, Donald G.
Published: (1988)

"An Absolute Prerequisite": The Importance of User Privacy and Trust in Maintaining Academic Freedom at the Library
by: Sutlieff, Lisa, et al.
Published: (2010)

Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.
by: Penniman, W. David
Published: (1993)

Effective Communication: High-Level Management Receptive to Low-Level Management Ideas.
by: Chressanthis, June D., et al.
Published: (1988)

TQM for Libraries.
by: Rux, Paul
Published: (1993)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

Total Quality Management: The Oregon State University Library's Experience.
by: Butcher, Karyle S.
Published: (1993)

Conceptual Models of Libraries Held by Faculty, Administrators, and Librarians: An Exploration of Communications in the "Chronicle of Higher Education."
by: Nitecki, Danuta A.
Published: (1993)

The Learning Library.
by: Rapple, Brendan
Published: (2001)

Leadership in Libraries--Feedback as Communication.
by: Wright, Dianne H.
Published: (1988)

Discourses of Vision and Necessity: The Information Age, the Library, and the Language of Leadership.
by: Moul, Richard H.
Published: (1988)

Learning to Instruct on the Job: Team-Teaching Library Skills.
by: LaGuardia, Cheryl, et al.
Published: (1993)

Finding the ILL Load Balance: Quality and Quantity in the 1990's.
by: Harer, John B., et al.
Published: (1997)

Leadership Characteristics of Assistant/Associate Directors.
by: Bailey, Martha J.
Published: (1992)

Electronic Reserve with WWW: A Promising Way to Enhance Classroom Instruction.
by: Wei He, Peter, et al.
Published: (1996)

The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons.
by: Jackson, Rebecca
Published: (2002)

From Industry to Higher Education and Libraries: Building the Fast Response Library (FRL).
by: Apostolou, A. S., et al.
Published: (1999)