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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ586256 |
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Table of Contents:
- Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations. Orenstein, David Change Strategies Communication (Thought Transfer) Cooperation Leadership Library Administration Library Personnel Library Services Organizational Climate Quality Control Teamwork Total Quality Management Training Trust (Psychology) User Needs (Information) User Satisfaction (Information) Users (Information) Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and attitudes, training, and leadership. (LRW)