Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ586348 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Providing Services to Virtual Patrons. Hulshof, Robert Computer Selection Computer Software Electronic Libraries Electronic Mail Futures (of Society) Internet Library Personnel Library Services Policy Formation User Needs (Information) Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)