APA (7th ed.) Citation

Hernon, P., Nitecki, D. A., & Altman, E. (1999). Service Quality and Customer Satisfaction: An Assessment and Future Directions.

Chicago Style (17th ed.) Citation

Hernon, Peter, Danuta A. Nitecki, and Ellen Altman. Service Quality and Customer Satisfaction: An Assessment and Future Directions. 1999.

MLA (9th ed.) Citation

Hernon, Peter, et al. Service Quality and Customer Satisfaction: An Assessment and Future Directions. 1999.