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Service Quality and Customer Satisfaction: An Assessment and Future Directions.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Hernon, Peter, Nitecki, Danuta A., Altman, Ellen
Format:	Recurso educativo Open Access
Language:	en
Published:	1999
Subjects:	Academic Libraries Business Decision Making Evaluation Methods Futures (of Society) Higher Education Information Science Literature Reviews Models Resistance (Psychology) User Satisfaction (Information)
Online Access:	Acceder al recurso
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