Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1999
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ588325 |
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Sommario:
- Understanding the Reference Transaction: A Systems Analysis Perspective. Richardson, John V., Jr. Criteria Futures (of Society) Library Research Library Services Reference Services Research Needs Systems Analysis Examines the reference transaction in library and information science from the perspective of systems analysis, identifies 15 functional requirements of the process, proposes criteria to measure success, illustrates the process using four diagrams of the reference transaction, and suggests future research. (Author/LRW)