Cita APA (7a ed.)

Fisher, S., & Oulton, T. (1999). The Critical Incident Technique in Library and Information Management Research.

Cita Chicago Style (17a ed.)

Fisher, Shelagh, y Tony Oulton. The Critical Incident Technique in Library and Information Management Research. 1999.

Cita MLA (9a ed.)

Fisher, Shelagh, y Tony Oulton. The Critical Incident Technique in Library and Information Management Research. 1999.