APA (7th ed.) Citation

Fisher, S., & Oulton, T. (1999). The Critical Incident Technique in Library and Information Management Research.

Chicago Style (17th ed.) Citation

Fisher, Shelagh, and Tony Oulton. The Critical Incident Technique in Library and Information Management Research. 1999.

MLA (9th ed.) Citation

Fisher, Shelagh, and Tony Oulton. The Critical Incident Technique in Library and Information Management Research. 1999.