Discovering the User: A Practical Glance at Usability Testing.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Campbell, Nicole, Walbridge, Sharon, Chisman, Janet, Diller, Karen R.
Format:	Recurso educativo Open Access
Language:	en
Published:	1999
Subjects:	Evaluation Methods Feedback Interviews Libraries Library Services Program Evaluation Testing User Needs (Information)
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Studying the Value of Library and Information Services in Corporate Environments: Progress Report.
by: Saracevic, Tefko, et al.
Published: (1998)

ASQ: Asking Significant Questions. Alternative Tools for Information Need and Accountability Assessments by Libraries.
by: Dervin, Brenda, et al.
Published: (1987)

From Theory to (Virtual) Reality.
by: Hudson, Laura
Published: (2001)

Evaluation of Reference Service by User Report of Success.
by: Murfin, Marjorie E.
Published: (1995)

Diagnosing Information Needs in a School Library Media Center.
by: Grover, Robert, et al.
Published: (1995)

Project Ethnography: An Anthropological Approach To Assessing Digital Library Services.
by: Seadle, Michael
Published: (2000)

A Process Approach to Defining Services for Undergraduates
by: Prescott, Melissa Kalpin, et al.
Published: (2010)

Evaluating the Reference Interview: A Theoretical Discussion of the Desirability and Achievability of Evaluation.
by: Smith, Lisa L.
Published: (1991)

An Integrated Customer Knowledge Management Framework for Academic Libraries
by: Daneshgar, Farhad, et al.
Published: (2012)

Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)

Evaluation of Image Retrieval Systems: Role of User Feedback.
by: Hastings, Samantha K.
Published: (1999)

Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
by: Nichols, Mary Ellen
Published: (1993)

The Role of the Directorate of Studies in the Legislative Work of the Hellenic Parliament.
by: Vassilouni, Stavroula
Published: (2001)

It's All about Learning: Ensuring that Students Are Effective Users of Information on Standardized Tests
by: Eisenberg, Michael B.
Published: (2004)

Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.
by: Westbrook, Lynn, et al.
Published: (1993)

Determining User Preferences for Information Services.
by: Halperin, Michael
Published: (1981)

Qualitative Analysis of Association of Research Libraries' E-Metrics Participant Feedback about the Evolution of Measures for Networked Electronic Resources
by: Kyrillidou, Martha, et al.
Published: (2004)

Effective and Responsive Needs Assessment.
by: Gardner, Bob, et al.
Published: (2002)

Customer Service in the Information Environment. Information Services Management Series.
by: St. Clair, Guy
Published: (1993)

Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
by: Dewdney, Patricia, et al.
Published: (1994)

The Use of Electronic Scholarly Journals: Models of Analysis and Data Drawn from the Project Muse Experience at Johns Hopkins University.
by: Neal, James G.
Published: (1997)

Community Libraries: The Concept and its Application--with Particular Reference to a South African Community Library System.
by: Mostert, B. J.
Published: (1998)

From Among Us: Literacy Programs Offer Tangible Benefits.
by: DiAlesandro, Mary Anne
Published: (1998)

The Bottom Line: Performance Measurement in a Corporate Library.
by: McAllister, Moyra
Published: (2000)

Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
by: Carney, Stephen, et al.
Published: (2007)

Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
by: Hiller, Steve
Published: (2001)

The Software Jungle: To Guide or Not To Guide.
by: Stigleman, Sue E.
Published: (1988)

Learning Our Limits: The Science Libraries at Duke University Retreat to Respond To Our Changing Environment.
by: Langley, Anne, et al.
Published: (1999)

Trials by Juries: Suggested Practices for Database Trials
by: Ritterbush, Jon
Published: (2012)

Usage and Usability Assessment: Library Practices and Concerns.
by: Covey, Denise Troll
Published: (2002)

Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
by: Kantor, Paul B., et al.
Published: (1995)

Library Effectiveness: The Elusive Target.
by: White, Herb
Published: (1980)

Before the Answer: Evaluating the Reference Process.
by: Jennerich, Elaine Z.
Published: (1980)

Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
by: Heine, Michael, et al.
Published: (2000)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
by: Perrault, Anna H., et al.
Published: (1995)

The Public Library and the Internet: Is Peaceful Coexistence Possible?
by: Rodger, Eleanor Jo, et al.
Published: (2001)

Evaluation of Online Searches.
by: Blood, Richard W.
Published: (1981)

The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)

Online Services to AT&T Employees.
by: Brown-Woodson, Ina A.
Published: (1998)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
VUFIND_SESSION	"bd9778d255b3aac72d6b60fc2dfadbb2"
ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789309631.0044 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "bd9778d255b3aac72d6b60fc2dfadbb2" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"VUFIND_SESSION=bd9778d255b3aac72d6b60fc2dfadbb2; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"28837"
REDIRECT_URL	"/Record/eric_EJ599739/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ599739/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789309630.9995
REQUEST_TIME	1789309630

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
VUFIND_SESSION	"bd9778d255b3aac72d6b60fc2dfadbb2"
ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789309631.0044 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "bd9778d255b3aac72d6b60fc2dfadbb2" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"VUFIND_SESSION=bd9778d255b3aac72d6b60fc2dfadbb2; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"28837"
REDIRECT_URL	"/Record/eric_EJ599739/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ599739/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789309630.9995
REQUEST_TIME	1789309630

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Similar Items

Similar Items

Environment & details:

Environment & details: