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Detalles Bibliográficos
Autor principal: Watstein, Sarah B.
Formato: Recurso educativo Open Access
Lenguaje:en
Publicado: 1999
Materias:
Acceso en línea:https://eric.ed.gov/?id=EJ599788
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  • Select Bibliography and Overview of Bunge's Publications Related to the Measurement of Reference Effectiveness. Watstein, Sarah B. Bibliographies Cost Effectiveness Data Collection Data Interpretation Journal Articles Library Services Measurement Techniques Objectives Reference Services User Satisfaction (Information) Lists eight journal articles written by Charles Bunge that address the measurement of library reference effectiveness. Topics include determining goals; gathering data to determine effectiveness through user satisfaction; assessing reference output; costs and benefits; interpreting data; and the use of computerized forms to gather data. (LRW)