Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Author: | Bunge, Charles A. |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)
by: Rothstein, Samuel
Published: (1989)
Quantitative Evaluation of the Reference Process.
by: Kantor, Paul B.
Published: (1981)
by: Kantor, Paul B.
Published: (1981)
Focusing on Quality Reference Service.
by: Bicknell, Tracy
Published: (1994)
by: Bicknell, Tracy
Published: (1994)
Evaluating the Reference Product.
by: Strong, Gary E.
Published: (1980)
by: Strong, Gary E.
Published: (1980)
Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
by: Gross, Melissa, et al.
Published: (2002)
by: Gross, Melissa, et al.
Published: (2002)
Library Reference Services.
by: Miller, Constance, et al.
Published: (1985)
by: Miller, Constance, et al.
Published: (1985)
Measuring Quality in Special Libraries: Lessons from Service Marketing.
by: White, Marilyn Domas, et al.
Published: (1995)
by: White, Marilyn Domas, et al.
Published: (1995)
Collecting Data Sensibly in Information Settings.
by: Gorman, G. E.
Published: (1999)
by: Gorman, G. E.
Published: (1999)
Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions
by: Pomerantz, Jeffrey, et al.
Published: (2008)
by: Pomerantz, Jeffrey, et al.
Published: (2008)
The State of Library User Instruction in Colleges and Universities in the United States.
by: Smith, Barbara J.
Published: (1980)
by: Smith, Barbara J.
Published: (1980)
Evaluating Reference Services and Reference Personnel: Questions and Answers from the Literature.
by: Bunge, Charles A.
Published: (1994)
by: Bunge, Charles A.
Published: (1994)
The Measurement of Reference and Information Services.
by: Kesselman, Martin, et al.
Published: (1987)
by: Kesselman, Martin, et al.
Published: (1987)
Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
by: Hults, Patricia, et al.
Published: (1992)
by: Hults, Patricia, et al.
Published: (1992)
From Rationale to Results: Implementing Performance Indicators in a Public Library.
by: Alston, Ruth
Published: (1995)
by: Alston, Ruth
Published: (1995)
Evaluation of Library Tours.
by: Simons, Michael
Published: (1990)
by: Simons, Michael
Published: (1990)
A Data Gathering and Instructional Manual for Performance Measures in Public Libraries.
by: Altman, Ellen, et al.
Published: (1976)
by: Altman, Ellen, et al.
Published: (1976)
SCORE, A Measurement of Reference Service.
by: Beeler, Richard J.
Published: (1975)
by: Beeler, Richard J.
Published: (1975)
The Hidden Agenda in the Measurement and Evaluation of Reference Service, or, how to Make a Case for Yourself.
by: Rothstein, Samuel
Published: (1989)
by: Rothstein, Samuel
Published: (1989)
Statistics & Input-Output Measures for Colorado Public Libraries: 1991.
by: Boucher, Julie J.
Published: (1992)
by: Boucher, Julie J.
Published: (1992)
Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
by: Heine, Michael, et al.
Published: (2000)
by: Heine, Michael, et al.
Published: (2000)
Reference Accuracy.
by: Roy, Loriene
Published: (1995)
by: Roy, Loriene
Published: (1995)
Concepts of Library Goodness.
by: Buckland, Michael K.
Published: (1982)
by: Buckland, Michael K.
Published: (1982)
What Do Library Users Want? A Conjoint Measurement Technique May Yield the Answer.
by: Ramsing, Kenneth D., et al.
Published: (1982)
by: Ramsing, Kenneth D., et al.
Published: (1982)
The Changing Instructional Paradigm and Emerging Technologies: New Opportunities for Reference Librarians and Educators.
by: Sisson, Lorene, et al.
Published: (1995)
by: Sisson, Lorene, et al.
Published: (1995)
Accessing the Effectiveness of Reference Services: A Difficult but Necessary Process.
by: Green, Louise Koller
Published: (1988)
by: Green, Louise Koller
Published: (1988)
Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993)
by: Rehman, Sajjad Ur, et al.
Published: (1993)
Performance Measures for Academic Libraries: A Twenty Year Retrospective.
by: Kania, Antoinette M.
Published: (1988)
by: Kania, Antoinette M.
Published: (1988)
Teaching Performance Measurement for Reference Service.
by: McNally, Peter F.
Published: (1989)
by: McNally, Peter F.
Published: (1989)
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
by: Harless, David W., et al.
Published: (1999)
by: Harless, David W., et al.
Published: (1999)
The Stakeholder Approach to the Construction of Performance Measures.
by: Crawford, John C.
Published: (1995)
by: Crawford, John C.
Published: (1995)
A Study to Refine and Test New Measures of Library Service and Train Library Personnel in Their Use. New Jersey Measurement Study.
by: Clark, Philip M.
Published: (1976)
by: Clark, Philip M.
Published: (1976)
Evaluating High School Libraries: Service Is Top Priority.
by: Baldwin, Margaret
Published: (1988)
by: Baldwin, Margaret
Published: (1988)
Personnel Accountability Form for Academic Reference Librarians: A Model
by: Ellison, John W., et al.
Published: (1976)
by: Ellison, John W., et al.
Published: (1976)
An Approach to the Evaluation of Ready Reference Collections.
by: Clark, Juleigh Muirhead, et al.
Published: (1995)
by: Clark, Juleigh Muirhead, et al.
Published: (1995)
Reference Management: The First "Definitive Article."
by: Peele, David
Published: (1983)
by: Peele, David
Published: (1983)
Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
by: Nichols, Mary Ellen
Published: (1993)
by: Nichols, Mary Ellen
Published: (1993)
Guidelines for Library Handbooks.
Published: (1972)
Published: (1972)
The Role of Focus Groups with Other Performance Measurement Methods.
by: Hart, Elizabeth
Published: (1995)
by: Hart, Elizabeth
Published: (1995)
Evaluation of Online Databases and Their Uses in Collection Evaluation.
by: Rice, Barbara A.
Published: (1985)
by: Rice, Barbara A.
Published: (1985)
The Reference Librarian: A Street-Level Bureaucrat?
by: Robbins, Jane
Published: (1972)
by: Robbins, Jane
Published: (1972)
Similar Items
-
The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989) -
Quantitative Evaluation of the Reference Process.
by: Kantor, Paul B.
Published: (1981) -
Focusing on Quality Reference Service.
by: Bicknell, Tracy
Published: (1994) -
Evaluating the Reference Product.
by: Strong, Gary E.
Published: (1980) -
Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
by: Gross, Melissa, et al.
Published: (2002)