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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ599789 |
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Table of Contents:
- Gathering and Using Patron and Librarian Perceptions of Question-Answering Success. Bunge, Charles A. Data Collection Evaluation Methods Librarians Library Collections Library Instruction Library Personnel Library Research Library Services Measurement Techniques Reference Services Time Management Users (Information) Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction Assessment Instruments (RTAI) are appended. (Author/LRW)