Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1999
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ599790 |
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Inhaltsangabe:
- Staffing the Reference Desk in the Largely-Digital Library. Coffman, Steve Saxton, Matthew L. Comparative Analysis Cost Effectiveness Information Networks Library Personnel Library Research Library Services Public Libraries Reference Services Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)