Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1999
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ599807 |
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- E-mail Reference Service in the Public Library: A Virtual Necessity. O'Neill, Nancy Access to Information Computer Mediated Communication Computer Oriented Programs Electronic Mail Information Services Innovation Library Services Program Development Public Libraries Reference Services After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just beginning e-mail reference service. (AEF)