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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ601849 |
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Table of Contents:
- "In Your Face" Reference Service. Lipow, Anne Grodzins Academic Libraries Higher Education Human Relations Internet Library Services Online Searching Reference Services Users (Information) Discusses changes in library reference service that have occurred with growing Internet use. Topics include the human factor that is still needed; the nature of reference questions; the goal of user self-sufficiency; the invisible nature of much of librarians' work; and providing real-time, interactive point-of-need service to remote users. (LRW)