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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ608404 |
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| _version_ | 1867180898240167936 |
|---|---|
| author | Coffman, Steve |
| author_facet | Coffman, Steve Coffman, Steve |
| collection | Education Resources Information Center |
| contents | Reference As Others Do It. Coffman, Steve Computer Networks Computer Software Library Networks Library Services Reference Services Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and networked reference. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ608404 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1999 |
| record_format | eric |
| spellingShingle | Reference As Others Do It. Coffman, Steve Computer Networks Computer Software Library Networks Library Services Reference Services Reference As Others Do It. Coffman, Steve Computer Networks Computer Software Library Networks Library Services Reference Services Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and networked reference. (LRW) |
| title | Reference As Others Do It. |
| topic | Computer Networks Computer Software Library Networks Library Services Reference Services |
| url | https://eric.ed.gov/?id=EJ608404 |