Customer Service and the "Rule of 1965".
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1999
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| Soggetti: | |
| Accesso online: | |
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| _version_ | 1867181470166024193 |
|---|---|
| author | Hyman, Karen |
| author_facet | Hyman, Karen Hyman, Karen |
| collection | Education Resources Information Center |
| contents | Customer Service and the "Rule of 1965". Hyman, Karen Change Strategies Electronic Libraries Library Services Organizational Climate Resource Allocation Users (Information) Discusses customer service in libraries and the tendency to rely on past experiences rather than meet the needs and opportunities in today's changing electronic environment. Suggests that libraries focus on the users, create a climate that supports change, continuously survey the environment, and redirect resources. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ608412 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1999 |
| record_format | eric |
| spellingShingle | Customer Service and the "Rule of 1965". Hyman, Karen Change Strategies Electronic Libraries Library Services Organizational Climate Resource Allocation Users (Information) Customer Service and the "Rule of 1965". Hyman, Karen Change Strategies Electronic Libraries Library Services Organizational Climate Resource Allocation Users (Information) Discusses customer service in libraries and the tendency to rely on past experiences rather than meet the needs and opportunities in today's changing electronic environment. Suggests that libraries focus on the users, create a climate that supports change, continuously survey the environment, and redirect resources. (LRW) |
| title | Customer Service and the "Rule of 1965". |
| topic | Change Strategies Electronic Libraries Library Services Organizational Climate Resource Allocation Users (Information) |
| url | https://eric.ed.gov/?id=EJ608412 |